Where are you/your studio located?
I live in Holladay, UT and work out of my home studio that was built in my garage. I fire my pieces in my garage and am working on expanding my work area...aka, overtaking the garage. HAHA!
Do you take custom orders?
I do consider custom orders. It mostly depends on what I am currently working on. Please do not hesitate to ask! Turn around time for custom work is usually 6-8 weeks (sometimes faster, but don’t hold your breath!). All custom orders will need a deposit in advance and full payment before items are shipped. As of Jan 2024 you can find a 'custom order' option on my shop page.
If I place multiple orders, will you combine the shipping?
If multiple orders are placed within the same day and those items can be safely packaged into the same box, yes. I will combine them and refund you for shipping overages. If they cannot be combined safely, then they will be sent out separately.
If you place an order and then the next day you decide that you must have another item, shoot me a message. I try to package and ship orders within 1-2 days. So, if I haven’t printed labels yet, there is a chance I could try to add to your order.
What happens if I put the wrong shipping address on my order?
It is very important that you check your shipping address before you place your order. If you receive an email from me saying that your order has shipped and you notice the wrong address is on the label, it is already too late. (Shipping labels are generated from the form where you enter shipping details, so it’s in your hands to get it right!) Typically you can get in touch with USPS and reroute it, but if the package is returned to me, you'll be responsible for the shipping fees to get it sent back out to the correct address.
Do you ship internationally?
Not at this time.
What if my item(s) arrive damaged?
I do take a lot of care to secure items for shipping. If, under the rare circumstance, your art arrives damaged, contact me within 2 business days. Immediately take pictures of your package and its contents. Know that I stand behind the quality of my products, but I do not have control over how a shipping carrier handles a package. You should keep the damaged item and the box it was shipped in - as sometimes USPS requires physical evidence before a refund can be issued. Because each piece is a one of a kind, you will most likely get a refund. If you prefer a replacement, we can discuss if that is possible.
What is your refund policy?
While I consider all sales final, if you have any concerns with your order, please contact me within 5 business days. I am happy to work with you to find a solution! If you absolutely have to return your item, you will be responsible for return shipping. Once the item has been returned, I will issue a refund.
Can I put my piece in the microwave/dishwasher?
All of the pieces I make are dishwasher and/or microwave safe. That being said, thermal shock can happen (extreme temperature changes) so I do recommend hand-washing handmade items to prolong their life and luster!
If you still have unanswered questions, please email me at ‘[email protected]'
I live in Holladay, UT and work out of my home studio that was built in my garage. I fire my pieces in my garage and am working on expanding my work area...aka, overtaking the garage. HAHA!
Do you take custom orders?
I do consider custom orders. It mostly depends on what I am currently working on. Please do not hesitate to ask! Turn around time for custom work is usually 6-8 weeks (sometimes faster, but don’t hold your breath!). All custom orders will need a deposit in advance and full payment before items are shipped. As of Jan 2024 you can find a 'custom order' option on my shop page.
If I place multiple orders, will you combine the shipping?
If multiple orders are placed within the same day and those items can be safely packaged into the same box, yes. I will combine them and refund you for shipping overages. If they cannot be combined safely, then they will be sent out separately.
If you place an order and then the next day you decide that you must have another item, shoot me a message. I try to package and ship orders within 1-2 days. So, if I haven’t printed labels yet, there is a chance I could try to add to your order.
What happens if I put the wrong shipping address on my order?
It is very important that you check your shipping address before you place your order. If you receive an email from me saying that your order has shipped and you notice the wrong address is on the label, it is already too late. (Shipping labels are generated from the form where you enter shipping details, so it’s in your hands to get it right!) Typically you can get in touch with USPS and reroute it, but if the package is returned to me, you'll be responsible for the shipping fees to get it sent back out to the correct address.
Do you ship internationally?
Not at this time.
What if my item(s) arrive damaged?
I do take a lot of care to secure items for shipping. If, under the rare circumstance, your art arrives damaged, contact me within 2 business days. Immediately take pictures of your package and its contents. Know that I stand behind the quality of my products, but I do not have control over how a shipping carrier handles a package. You should keep the damaged item and the box it was shipped in - as sometimes USPS requires physical evidence before a refund can be issued. Because each piece is a one of a kind, you will most likely get a refund. If you prefer a replacement, we can discuss if that is possible.
What is your refund policy?
While I consider all sales final, if you have any concerns with your order, please contact me within 5 business days. I am happy to work with you to find a solution! If you absolutely have to return your item, you will be responsible for return shipping. Once the item has been returned, I will issue a refund.
Can I put my piece in the microwave/dishwasher?
All of the pieces I make are dishwasher and/or microwave safe. That being said, thermal shock can happen (extreme temperature changes) so I do recommend hand-washing handmade items to prolong their life and luster!
If you still have unanswered questions, please email me at ‘[email protected]'